Shipping and Returns Policy

Last updated: May 17, 2021

We make every effort to process and ship your order within 3 to 5 business days of receipt. Shipping rates are calculated by the carrier, and are based on the weight and size of your order as well as the distance to be shipped. Please note that the estimated shipping time begins the day your order is received by the carrier, not the day that the order is placed. We are not responsible for delayed, lost, or stolen packages. On occasion, an item you selected might be out of stock. If this is the case, we will contact you upon receipt of your order.

We currently only ship to the Continental United States. We offer shipping (based on the amount and size of your purchase) and pick-up at the San Francisco location (Friday through Monday - 12am to 6pm). You can select at checkout.




Qualifying items may be returned within 14 days from the date of delivery for a complete refund (less shipping costs) to the same card on which they were purchased. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error. If you receive a damaged or incorrect item, please notify us by emailing within 3 days of delivery.  All returns must be in their original condition and accompanied by a copy of the invoice included with the original shipment. Purchases of sale merchandise are considered FINAL SALE. All returns must be sent to: 


Maison Papaï

Online Returns

32 Marin Bay Park Court

San Rafael, CA 94901

(415) 360-4529


We will contact you when your return has been received and processed. We make every effort to credit your card within one business day of receiving your return. Feel free to email us at with any questions about returns. 



If opened or factory seals broken, the following items are not eligible for return:


Scented candles which come sealed